Highly Qualified Electricians and Engineers

We understand that a rapid response to equipment failure is a given in any O&M market. With 55 Field Service Engineers (FSEs) spread across the country (around 78% of whom are HV authorised), we are uniquely positioned to rapidly respond to the needs of our clients. All of our FSEs are directly employed, qualified and experienced electricians, trained to British Standards. They work in teams of two, take specific responsibility for the performance of their allocated sites and carry out the planned preventative maintenance (PPM) and corrective maintenance (CM) services necessary for the effective running of the site.

Facts and Figures

  • 1825MW under management
  • 256 sites across the UK
  • 6,500 CM jobs performed per year
  • 28,500 PPM hours performed per year
  • 500 OOH callouts per year
  • 1,100 additional works performed per year
  • 119 team members
  • 13 different nationalities
  • 55 qualified Field Service Engineers (FSEs)
  • 31 employees with Authorised Personnel 1 status (AP1)
  • 3 employees with Authorised Personnel 2 status (AP2)
  • 4 employees with Authorised Personnel 3 status (AP3)
  • 4 employees with Senior Authorised Personnel status (SAP)

Induction Programme

We follow a very rigorous selection process which focuses on the individual rather than their PV specific knowledge. We invest thousands of pounds in each and every individual giving them the tools required to perform in depth the wide range of preventative and corrective tasks required on a PV solar site.

IT and Automation

The activities of our Field Service Team are coordinated through an integrated Computerized Maintenance Management System (CMMS) that ensures effective and efficient task prioritization according to our multiple client service level agreements. Each task performed by our FSEs is documented in detailed photographic reports that are made promptly available to our clients. Our Field Service Teams are supported by dedicated O&M resources covering Monitoring, Communications, LV Systems, HV Systems, Health & Safety and Land Management.

Experienced Operations Management

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Planning ensures Maintenance schedules reflect client priorities and our contractual obligations.

 

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Procurement ensures that the components and equipment needed by our teams are approved by our clients and available where and when needed.

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Lightsource’s unique in-house Land Management team ensures the 9,125 acres under its control comply with planning permission, landlord requirements and are generally kept tidy and weed-free.

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Engineering provide in-house technical and High Voltage (HV) assistance. They also oversee the FSE competency training to ensure technicians are as flexible as possible. Internal Senior Authorised Persons (SAPs) and AP3s ensure that HV work is not outsourced, saving clients time and money.

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HSQT provide guidance for all activities, particularly major interventions such as transformer or central inverter replacements. We have attained the prestigious OHSAS 18001 standard, giving our clients the confidence that their assets are not only performing to a high level, but also that work is carried out safely.